Frequently Asked Questions

Get answers to common questions about Volume.

Most clients enjoy Volume extensions for 3–4 weeks before natural lash shedding creates gaps. We recommend a 2–3 week refill to maintain fullness. Individual retention varies by lash growth, sleep habits, and aftercare, so personalized scheduling keeps results flawless.

Yes, when applied by our certified technicians using proper isolation and lightweight fans. We match fan size and weight to each natural lash to prevent damage. Avoid rubbing, oil-based products, and excessive moisture early on to maximize retention and lash health.

A full Volume set typically takes 2 to 3 hours depending on desired density and natural lash condition. Consultation, mapping, and precise fan application require time for quality results. Plan accordingly, and allow extra time for first-time clients.

We generally recommend avoiding mascara to preserve fans and prevent clumping. If necessary, use only water-based, extension-safe mascaras applied sparingly at the tips. Avoid waterproof formulas and heavy application to protect retention and natural lash integrity.

Not when properly applied and maintained. Our artists use lightweight fans and correct bonding techniques to minimize stress. Follow aftercare instructions, avoid picking or tugging, and schedule regular fills. Neglect or improper removal increases risk of temporary thinning.

Arrive with clean, makeup-free eyes and no oil-based products. Bring reference photos if you have a preferred style. Plan to relax and avoid caffeine; communication about allergies or recent eye treatments helps us customize a safe, beautiful set.